Politique de remboursement
At eSIM markets, we strive to provide the best possible service to our customers. This Refund Policy outlines the circumstances under which refunds may be issued.
1. General Refund Policy
All sales of eSIM data plans are final once the eSIM has been installed or activated. Due to the digital nature of our products and the immediate delivery of service, we cannot offer refunds for:
- eSIM plans that have been successfully installed on your device
- eSIM plans that have been activated or partially used
- Unused data within an active plan
- Expired data plans
- Change of travel plans or inability to use the purchased plan
2. Exceptions and Eligible Refunds
Refunds may be considered in the following circumstances:
Technical Issues
If you experience technical issues that prevent you from installing or activating your eSIM due to problems on our end, and our support team is unable to resolve the issue, you may be eligible for a refund.
Service Not as Described
If the service provided significantly differs from what was advertised and we cannot remedy the situation, a refund may be issued.
Duplicate Purchases
If you accidentally purchased the same plan multiple times, please contact us immediately. We may issue a refund for the duplicate purchase if it has not been activated.
Before Installation
If you have purchased an eSIM but have not yet installed or activated it, you may request a refund within 24 hours of purchase.
3. How to Request a Refund
To request a refund, please contact our customer support team at support@esim.markets with the following information:
- Your order number
- Email address used for purchase
- Detailed description of the issue
- Any relevant screenshots or error messages
Our team will review your request within 3-5 business days and respond with a decision.
4. Refund Processing
If your refund is approved:
- Refunds will be processed to the original payment method
- Processing time is typically 5-10 business days
- You will receive a confirmation email once the refund has been processed
- The time it takes for the refund to appear in your account depends on your payment provider
5. Balance Top-ups
Balance top-ups added to your eSIM markets account are non-refundable. However, the balance remains in your account and can be used for future purchases.
6. Third-Party Payment Processors
If you made your purchase through a third-party platform (such as Apple App Store or Google Play Store), refund requests must be made directly through that platform according to their refund policies.
7. Chargebacks
If you initiate a chargeback or dispute with your payment provider without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account and deny future service.
8. Questions
If you have any questions about our Refund Policy, please contact us at support@esim.markets
Last updated: February 2026