Məxfilik siyasəti

Summary

Below is a summary of some key terms of this Privacy Policy. This summary is for your reference only and does not form part of the Privacy Policy.

We, eSIM markets, listen to our users and we are committed to protecting the principles of privacy and fair use that underpin our values to offer a transparent and secure service. We want you to be confident that your personal data is safe and secure with us.

This Privacy Policy explains the following:

• how we collect your personal data;
• what personal data we collect;
• how we use your personal data;
• who we share your personal data with;
• what measures we take to keep your personal data safe;
• how long we keep your personal data;
• age limits; and
• the rights and choices you have when it comes to your personal data.

Last updated – February 2026

1. Who are we?

eSIM markets (referred to herein as "eSIM markets", "our", "we" or "us") gives utmost importance to your (referred to herein as "User" or "you") privacy and the protection of your personal data. We prepared this Privacy Policy to inform you on which personal data we collect, how and why we process personal data and how can you practice your rights pertaining to your personal data. It should be read together with our Terms of Service, Cookie Policy and Purchase, Cancellation and Refund Policy.

2. Data controller

eSIM markets is the data controller with respect to your personal data we process over eSIM markets website, related features and services, and other linked channels, mobile websites or applications ("Platform"). You can find our contact details below:

eSIM markets
E-poçt ünvanı: support@esim.markets

3. How do we collect personal data?

We may obtain personal data from you through the websites, mobile applications or other similar devices, channels or applications operated by or on behalf of eSIM markets.

4. What personal data do we collect?

eSIM markets provides applications, content and other digital products and other in-app services and related services over the Platform ("Services").

We collect personal data about you when you submit your data in the course of registering for and/or using our Services for example we may collect your name, surname, username, e-mail address, phone number.

Note that it is your responsibility to check and ensure that all data, content, material or data you provide us is correct, complete, accurate and not misleading.

Data that you may provide voluntarily

Certain parts of our Services may ask you to provide personal data voluntarily. For example, we will ask for certain data in order for you to register for an account with us, to begin using our Services, to subscribe to marketing communications from us, and/or to submit enquiries to us, such as:

• ID information and Contact Information (such as name, surname, phone number and email address);
• Information security data (username, password, IP address, logs, device, browser, operating system, authentication tokens)
• Marketing information (cookie records)
• Purchase Metadata: we do not collect or store payment card details directly. Instead, we may receive limited transaction-related metadata from third-party platforms to fulfill your purchase and comply with refund requests or fraud prevention requirements.
• Transactional information (purchase information, subscriptions, support tickets)
• Other data you choose to give us (such as data to identify a lost account).

Data that may be collected automatically

When you use our Services and if you have given express consent, we may also collect data automatically from you and/or your device which may be considered personal data under applicable data protection laws, such as:

• Data and analytics about your use of our Services;
• Your IP address and mobile device identifiers;
• Data about your device, such as device name and operating system, browser type and language;
• Data we collect with cookies and similar technologies;
• Broad geographic location based on your IP address;
• Precise geo-location data (GPS, with your consent); and
• Data about your use of our Services, such as in application interaction and usage metrics.

We do not request or intend to collect any special or sensitive categories of data such as any data on health, race, religion, political opinions, sexual preferences or orientation.

5. Third parties whom the personal data is shared with

We may share your personal data with public authorities and institutions if we are required by laws, regulations or other legal obligations to do so.

We also share your personal data with our business partners within the context of the above purposes and legal grounds, in order to be able to provide our services over the Platform (such as IT service providers).

6. How do we use your personal data?

We may use your personal data:

• to enable you to access and use the Services;
• to personalise and improve aspects of our Services;
• to communicate with you;
• for research, such as analysing market trends and customer demographics;
• to comply with legal obligations, including to prevent and/or detect fraud or provide disclosure to the authorities when required by applicable law.

7. What steps do we take to keep your personal data safe?

Your personal data's security is very important to us. This is why, where it's appropriate, we use HTTPS to help keep data about you secure. However, no data transmission over the internet can be guaranteed to be totally secure.

We do our best to keep the data you disclose to us secure. However, we can't guarantee or warrant the security of any data which you send to us, and you do so at your own risk. By using our Services, you accept the inherent risks of providing data online and will not hold us responsible for any breach of security.

8. How long do we keep your personal data?

Unless a longer retention period is required or permitted by law, we will only retain your personal data only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy and for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Age Limits

We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 18 or knowingly allow such persons to use our Services. If you are under 18, please do not send any data about yourself to us, including your name, address, telephone number, or email address.

10. Your personal data rights and how to contact us

You have certain rights under existing data protection legislation including:

• Right to access: the right to request copies of your personal data from us;
• Right to correct: the right to have your personal data rectified if it is inaccurate or incomplete;
• Right to erase: the right to request that we delete or remove your personal data from our systems;
• Right to restrict our use of your data: the right to 'block' us from using your personal data or limit the way in which we can use it;
• Right to data portability: the right to request that we move, copy or transfer your personal data;
• Right to object: the right to object to our use of your personal data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact us at support@esim.markets

11. Changes to this Privacy Policy

We may change this Privacy Policy at any time. The latest version of the Privacy Policy will be published on the Platform in case of any changes. You are responsible for periodically checking the latest version on the Platform.